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Common queries answered

Frequently asked Questions

We ship orders daily via Australia Post from NSW. Standard shipping generally takes 2 – 5 business days for same state orders and 3 – 6 business days for interstate.

Express shipping generally arrives within 1 – 3 days, though can take longer depending on what state you’re in.

Please refer to our Shipping & Returns Policy page.

You will receive order updates via email, including your Australia Post tracking number if you have selected postage. For local pickup orders, an email will be sent out once your order is ready for pickup. Your order status can also be viewed from your account page.

Please use the contact form on this page to get in touch. You can also call us at (02) 9560 0918 during opening hours to speak to us directly.

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Please let us know in the contact form which product(s) are missing or are incorrect. We will send out the correct item ASAP and will provide a pre-paid return postage sticker for any incorrect items we’ve sent you.